Refund policy

Return Policy

Returns accepted for 30 days. Customer provides return shipping. No restocking fee. No Final Sale items

 You can submit your request to info@westewood.ca

Requirements for an Exchange/Return/Refund:

  • Items must be unwashed, unworn, and still have packaging and tags on (if applicable).
  • All returns must be reported within 30 days from delivery date. Once the label has been received, you will have 7 days to ship the item(s) back, or your return will be canceled.
  • All garments are subject to inspection. We will not accept items that have been washed or worn.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@westewood.ca
    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  • You will cover the cost of all shipping fees incorporated.

    You can always contact us for any return question at info@westewood.ca


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@westewood.ca

  • All shipping costs are to be covered by the customer.
  • Please email info@westewood.ca before returning any item. Do not use the address on mailing package thank you